The report is done when the technician leaves the basement.
SIMON guides your technicians through every job: commissioning, maintenance, breakdowns and advice, even without network in the basement. Readings, parts and signature flow straight into the report, and the planning board knows the status. As a layer on your existing trade software.
Sound familiar?
- Information spread across paper, phone and manufacturer portal
- No reception in the basement
- Keeping response times in view
- Filling in reports at night
A day with SIMON
The green hints show what SIMON would say at that moment.
Plan
Daily plan, van stock and hints with a direct action.
On the road
Audio briefing, report a delay, the operator is informed automatically.
On the job
Guided workflow per job type, fault tree, billing proposal.
Wrap-up
Van stock, equipment file and return list update themselves.
For every role on the team
Technician
Arrive prepared, work guided, leave done.
Dispatch
Dispatch board, technician suggestion by qualification, part and distance.
Operators and installer partners
Live status, reports and requests in their own portal.
Offline in the basement
Reports are saved and transmitted as soon as there is a network again.
Manufacturer rules without programming
Signature requirement, response times and channels configurable per tenant.
Also for these industries
The same core, shaped for your industry.
The report is created in the basement
How your field service manages without paper and without evening paperwork.
Download for freeSame core, different industry
SIMON is also available for Pharmacy, Store, Door-to-door.
How SIMON works in technical field service
A service day in views from the system, with fictitious data. Click to enlarge.
Daily planning
The whole day at a glance: jobs with travel times, hints and figures on working time, van stock and inbox.
Driving mode with audio briefing
Arrive prepared without looking at the display: SIMON reads the briefing aloud, starts navigation and reports delays to the operator.
Commissioning by water values
Settings follow the measured values, not gut feeling: raw water hardness and target hardness determine the blend.
Readings compared
Spot anomalies before the customer asks. SIMON compares with the last maintenance and suggests a finding.
Fault tree for error F12
Manufacturer know-how on site: a few questions lead to the likely cause, backed by similar cases.
Billing as a warranty case
Warranty cases with complete proof: serial number, photos and return of the old part are already prepared.
Report with signature
The report writes itself from the job. The operator signs right on the device.
Dispatch, equipment and operators
What dispatch, service and your customers also see.
There is often no network in the basement.
SIMON guides through the job and stores everything on the device. Readings, parts and signature are in the report before the technician is back upstairs.
What SIMON prepares for you
Finding from readings
Anomalies compared with the last maintenance, with a suggestion.
Fault tree
A few questions lead to the likely cause.
Billing proposal
Warranty or goodwill with complete proof.
A trial period instead of a requirements spec.
Test SIMON for 4 to 6 weeks with 5 to 10 users from your team. At a fixed price and with success criteria we agree on together beforehand.
Fixed price, quote based on scope- Real users, real customers, your processes
- Success criteria agreed in writing upfront
- Before-and-after measurement as the basis for decisions
- IT, data protection and works council involved from the start
Get to know SIMON.
30 minutes, your industry, your processes. Pick a date directly.