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By industry

Where SIMON already works, each with a prototype.

Pharma and consumer healthField sales in pharmacies, OTC and OTXTelecommunicationsDoor-to-door and business sales for fiberConsumer goodsField sales in grocery retailBuilding technologyTechnical field service, e.g. for water treatment

By task

What your field team does, regardless of industry.

Selling and advisingEvery conversation prepared, every closing complete.Executing and provingWhat head office agrees on gets done in the store, with proof.Maintaining, repairing, inspectingEvery job guided, every report done when the technician leaves.

Also for these industries

Same workflows, shown with a prototype.

Energy and utilitiesSolar, storage and heat pumpsSecurity technologyInsurance and financial servicesMedia and subscriptionsNon-profit organizationsHousehold appliances and direct salesBuilding materials and specialist trade
All 17 industries
Home › Industries and tasks › Building technology
Technical field service, e.g. for water treatmentTask: Maintaining, repairing, inspecting

The report is done when the technician leaves the basement.

SIMON guides your technicians through commissioning, maintenance, faults and advice. Readings, parts and signature flow straight into the report, even without a network.

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Sound familiar?

  • Information spread across paper, phone and manufacturer portal
  • No reception in the basement
  • Keeping response times in view
  • Filling in reports at night

A day with SIMON

The green hints show what SIMON would say at that moment.

Morning

Plan

The maintenance kit for the hotel is missing from the van. The wholesaler is on the way.

Daily plan, van stock and hints with a direct action.

In the car

On the road

The operator knows: arrival around 9:45 am.

Audio briefing, report a delay, the operator is informed automatically.

At the equipment

On the job

Error F12 and remaining capacity zero. Most common cause: drive motor, part in the van.

Guided workflow per job type, fault tree, billing proposal.

When leaving

Wrap-up

The report with readings and signature is on its way to the operator.

Van stock, equipment file and return list update themselves.

For every role on the team

Technician

Arrive prepared, work guided, leave done.

Dispatch

Dispatch board, technician suggestion by qualification, part and distance.

Operators and installer partners

Live status, reports and requests in their own portal.

What you can rely on

Offline in the basement

Reports are saved and transmitted as soon as there is a network again.

What you can rely on

Manufacturer rules without programming

Signature requirement, response times and channels configurable per tenant.

The report is created in the basement
White paper on the topic

The report is created in the basement

How your field service manages without paper and without evening paperwork.

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Same core, different industry

SIMON is also available for Pharma and consumer health, Telecommunications, Consumer goods.

SIMON compared

How SIMON works in technical field service

A service day in views from the system, with fictitious data. Click to enlarge.

01

Daily planning

The whole day at a glance: jobs with travel times, hints and figures on working time, van stock and inbox.

02

Driving mode with audio briefing

Arrive prepared without looking at the display: SIMON reads the briefing aloud, starts navigation and reports delays to the operator.

03

Commissioning by water values

Settings follow the measured values, not gut feeling: raw water hardness and target hardness determine the blend.

04

Readings compared

Spot anomalies before the customer asks. SIMON compares with the last maintenance and suggests a finding.

05

Fault tree for error F12

Manufacturer know-how on site: a few questions lead to the likely cause, backed by similar cases.

06

Billing as a warranty case

Warranty cases with complete proof: serial number, photos and return of the old part are already prepared.

07

Report with signature

The report writes itself from the job. The operator signs right on the device.

Dispatch, equipment and operators

What dispatch, service and your customers also see.

Dispatch with technician suggestionThe right person with the right part: SIMON suggests technicians by qualification, van stock and distance.
Equipment fileEvery unit with serial number and the history of readings across all jobs.
Operator portalYour customers know when the technician is coming and see their equipment with warranty and maintenance contract.

A trial period instead of a requirements spec.

Test SIMON for 4 to 6 weeks with 5 to 10 users from your team. At a fixed price and with success criteria we agree on together beforehand.

Fixed price, quote based on scope
  • Real users, real customers, your processes
  • Success criteria agreed in writing upfront
  • Before-and-after measurement as the basis for decisions
  • IT, data protection and works council involved from the start

Get to know SIMON.

30 minutes, your industry, your processes. Pick a date directly.

Try the prototypeBook a demo