Leading without monitoring

Metrics that help teams instead of controlling them.

5 min read

Field sales software has a bad reputation with many teams: it is experienced as a control tool. Yet managers don't need location data, but reliable results and early hints about where support is needed.

Metrics from results, not from movement data

• Target vs. actual for the team instead of individual monitoring
• Forecasts to the deadline, so you can adjust in time
• Quality over quantity, such as query and withdrawal rates

Support instead of surveillance

Management sees where an area is falling short and can offer targeted support. A short video message read aloud in the car reaches the whole team without another conference call. This is also a good basis for the works council: SIMON does not track locations, usage is only analyzed in aggregate.